Terms and Conditions of Service

By accessing, registering for, purchasing or using a Service, the Customer and its Authorized Users agree to these Terms. Anyone accepting on behalf of a company or organization represents that they have authority to bind it.

If a signed order, order form, enterprise agreement, product-specific terms, SLA or data-protection document conflicts with these Terms, the more specific document controls for the subject it expressly addresses. A legally required consumer right is not waived.

The Services are designed primarily for businesses, professionals, organizations and other users acting in a commercial or professional capacity, not for private household use. Customer means the entity or professional that contracts for a Service; Administrator means an Authorized User who manages the account; Authorized User means a person permitted by the Customer to use it; Customer Data means content entered, transmitted or stored through a Service; and Plan means the selected subscription.

Documentation includes product instructions and help materials. An Order means a quote, checkout, order form or equivalent document describing the Services, price, term, limits and other particular conditions.

The Customer must provide accurate, current information and is responsible for deciding who may use its account, assigning and revoking permissions, protecting credentials and promptly reporting suspected unauthorized access. Credentials are personal and may not be shared except where a feature expressly permits it.

Users must be legally old enough to enter into or use business services in their jurisdiction. The Services are not directed to minors.

PrimeLot will provide the features included in the applicable Plan, Order, product description, application or Documentation during the applicable term. PrimeLot may update or modify the Services to improve security, performance, compatibility, functionality, legal compliance or technology, while making reasonable efforts not to remove a material paid feature during a prepaid term unless a legal, security, technical or external circumstance requires it.

Subject to these Terms and payment, PrimeLot grants the Customer a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to use the contracted Services for its internal business activities. The software is licensed or provided as a service; ownership is not transferred. PrimeLot and its licensors retain rights in the code, architecture, interfaces, designs, databases, documentation, brands, algorithms, models, APIs, tools, methods, templates and improvements.

The Customer retains its rights in Customer Data and grants PrimeLot only the technical permissions reasonably necessary to host, copy, process, transmit, display, back up, recover and otherwise handle that data to provide, secure, maintain and support the Services or comply with law.

The Customer is responsible for the legality, accuracy, notices, permissions and legal bases relating to Customer Data. PrimeLot's own processing is described in the Privacy Policy. PrimeLot does not offer a separate standard DPA. If a specific agreement is legally required for a particular processing activity, the parties must address that requirement in the applicable Order, contract or other legally necessary document.

The Privacy Policy is available through the link at the end of this page. Product-specific privacy notices and controls may provide additional information.

Each party must protect the other party's non-public technical, commercial, financial, security and business information and use it only for the relationship, subject to legal disclosure, prior knowledge, public availability, lawful third-party receipt or independent development.

PrimeLot will maintain reasonable technical and organizational safeguards appropriate to the Services, which may include encrypted communications, authentication, access controls, event logging, backups, infrastructure security, monitoring and incident response. No Internet-connected system can guarantee zero risk.

Backups support continuity and recovery; they are not permanent archival storage unless a contract says otherwise. Customers should keep additional copies of information whose loss could critically affect their business.

The Customer and Authorized Users must comply with law and these Terms. They may not use the Services for fraud, phishing, unlawful spam, malware, unauthorized access, attacks, security testing without written permission, evasion of controls, infringement of third-party rights, unlawful data processing, sanctions violations or activity that materially harms the Services or other customers.

PrimeLot may impose reasonable technical limits and suspend or restrict access for non-payment, material breach, security risk, unauthorized access, fraud, illegal activity, abusive infrastructure use, a competent authority's order or an urgent need to protect the Services. Where reasonably possible, PrimeLot will provide notice and an opportunity to cure; urgent security, legal or fraud situations may require immediate action.

A Plan may specify price, currency, term, billing frequency, features, limits, users, taxes and renewal terms. Recurring renewal applies only when disclosed during the relevant purchase or Order. Any applicable automatic renewal, payment schedule and cancellation process will be shown before payment.

Payments may be processed through Stripe for web checkout, Apple App Store, Google Play or another authorized provider. The Customer authorizes recurring charges only when it selects a recurring Plan. PrimeLot does not directly store full card numbers when an external payment provider processes them.

Prices may be shown with or without indirect taxes depending on the Customer, country and channel. The Customer must provide accurate billing and tax information and remains responsible for taxes legally attributable to it, except taxes on PrimeLot's net income.

PrimeLot may change prices for future periods and will not retroactively change a paid period. Material changes will be communicated before the applicable renewal when appropriate. Promotions and free trials are governed by their disclosed conditions; if a trial converts to paid service, that conversion will be disclosed before enrollment.

The Customer may cancel renewal through the account or purchase channel. Unless an Order or law provides otherwise, cancellation takes effect at the end of the paid period and does not automatically refund a period already started. Refunds, credits and adjustments are subject to the checkout terms, any express PrimeLot policy, applicable law and the rules of the relevant Apple or Google channel.

Implementation, migration, configuration, training, consulting, integrations, development and customizations may require a separate Order. Unless that Order says otherwise, PrimeLot retains rights in reusable code, libraries, frameworks, tools, methods, templates and know-how; the Customer retains rights in its data, brands, documents and materials.

The Services may connect to payment, storage, email, communications, mapping, AI, authentication, accounting, marketplace and other third-party services. PrimeLot does not control independent third-party services, their availability, policies, prices or APIs. The Customer must comply with the terms of services it chooses to connect.

AI features may support automation, generation, classification, analysis or recommendations. Their results may contain errors, omissions, estimates or incomplete information and are not legal, tax, labor, financial or other professional advice unless a contract expressly says so. The Customer must perform reasonable human review before relying on results in important decisions.

The Customer is responsible for reviewing AI-generated images, text, documents and other content, checking accuracy and lawful use, and ensuring it has rights to supplied photographs, logos and data. General AI features must not be the sole basis for legally or similarly significant automated decisions about people unless expressly designed and approved for that purpose and used in accordance with applicable law.

When an AI feature needs Customer Data to execute a requested instruction, PrimeLot may transmit only the information reasonably necessary to the technology providers used for that feature. PrimeLot will not use Customer Data processed on behalf of a Customer to train a third party's general models for its independent benefit without an appropriate legal basis and authorization.

Features identified as Beta, Preview, Experimental, Labs or Early Access may change, contain errors, have limited availability, lack normal service levels or be withdrawn. Customers should not use them for critical processes unless they accept those risks.

Support channels, hours and priorities depend on the Plan. Standard support does not necessarily include custom development, complex migrations, individual training, third-party configuration, legal or tax consulting or out-of-hours work. PrimeLot may perform scheduled or emergency maintenance and will give reasonable notice when practicable.

PrimeLot uses commercially reasonable efforts to keep the Services available. No specific uptime is guaranteed unless an SLA says so. Internet outages, external-provider failures, attacks, force majeure, authorized suspensions, Customer issues and external integrations are not necessarily PrimeLot availability breaches.

Export mechanisms, formats, available fields and recovery periods vary by product and contract. Where the Service permits it, PrimeLot will provide reasonable mechanisms to recover or export data entered or generated by the Customer, such as business records, inventories, vehicles, documents, invoices, photographs, files and configurations.

Source code, proprietary algorithms and models, security mechanisms, other customers' data, anonymized telemetry, third-party protected material and information whose disclosure would reasonably compromise security are not Exportable Data unless mandatory law requires otherwise. Product documentation or support will describe the applicable process.

If the EU Data Act or an equivalent mandatory rule applies, PrimeLot will follow the legally applicable provider-switching, assistance, security, continuity, transition, recovery and fee requirements. Any applicable retention or recovery period is product-specific or contractual; these public Terms do not create a universal public portability register or a universal fixed retention period.

A Service may end by cancellation, non-renewal, agreement, material breach, non-payment, legal requirement or another ground in these Terms or an Order. Where a breach can be cured, the breaching party will normally receive a reasonable opportunity to cure unless the circumstances justify immediate termination.

After termination, the right to use the Service ends, unpaid amounts remain due, and data recovery or deletion follows the product, Order, Documentation and applicable law. PrimeLot may retain limited information for legal, tax, accounting, security, fraud-prevention or dispute purposes. Backups may contain residual copies until their normal rotation cycle.

Account deletion requests can be initiated through the public account-deletion page linked below or through the applicable product's account settings when available. Deleting an individual user does not necessarily delete an organization's business records, invoices, contracts, payroll records or other data the organization must retain.

PrimeLot will provide the Services professionally and under commercially reasonable standards and will investigate reported reproducible defects that materially prevent use of contracted features. Except for express or mandatory legal warranties, the Services are provided as-is and as-available.

PrimeLot does not guarantee that the Services will be error-free, uninterrupted, permanently compatible with third parties, suitable for every legal regime or business activity, completely accurate or capable of producing a particular economic result. The Customer remains responsible for its decisions, data review, approvals, tax, labor, accounting, legal and regulatory compliance, publications, pricing, payments and communications.

To the maximum extent permitted by law, neither party is liable for indirect, special, punitive or consequential losses, lost profits, opportunities, business, reputation or indirect revenue that are not the direct and reasonably foreseeable result of a breach. Unless an Order says otherwise, PrimeLot's aggregate liability for an affected Service is capped at the amounts paid or payable for that Service during the twelve months before the event giving rise to the claim; for free Services, the cap is USD 100.

The Customer will defend and indemnify PrimeLot, to the extent permitted by law, against third-party claims arising from unlawful Customer Data, illegal use of the Services, deliberate breach or missing permissions for supplied content. PrimeLot will provide reasonable notice and cooperation. PrimeLot's response to a third-party intellectual-property claim may include obtaining rights, modifying or replacing the affected feature, or ending it and refunding the unused prepaid portion when appropriate.

The limits above do not apply where law prohibits limitation, including fraud, willful misconduct, non-limitable personal injury or death liability, the Customer's payment obligations or deliberate misuse of PrimeLot intellectual property. Any special limit or indemnity arrangement in an Order or contract controls.

Each party will comply with the laws applicable to its own activities. The Customer will not use the Services in breach of export controls, economic sanctions or restrictions applicable to its territory or organization. Neither party is responsible for delay caused by events beyond reasonable control, such as natural disasters, war, widespread outages, government action, critical-provider failure, extraordinary cyberattacks or similar events.

PrimeLot may update these Terms, the Services, documentation or procedures for legal, security, technical or business reasons. Material changes will be communicated with reasonable advance notice when appropriate or required. Electronic orders, checkboxes, signatures, checkouts and equivalent records may evidence acceptance where law permits.

The Customer may not assign these Terms without permission except where law permits. PrimeLot may assign them in a reorganization, merger, acquisition or sale of the relevant business if the successor assumes the applicable obligations. The parties are independent contractors. Failure to enforce a right is not a waiver; invalid provisions will be narrowed or severed; these Terms and the applicable Order form the complete agreement.

The applicable law and any exclusive forum will be stated in the relevant Order or contract when the parties have agreed them. These public Terms do not designate an exclusive county or court while that legal selection remains subject to review. Mandatory protections and jurisdictional rights that cannot lawfully be excluded remain unaffected.

Before filing a non-urgent commercial claim, the parties should provide a reasonably detailed notice and try in good faith to resolve it. Urgent measures for security, data, intellectual property or other rights that cannot wait may be sought from a competent court.

These Terms may be provided in English, Spanish, French, Italian, German and Portuguese. For a purchase made through a checkout, the version presented and accepted during that checkout controls, unless the applicable Order or contract states a different controlling version.

When an application is obtained through Apple App Store or Google Play, the applicable platform terms govern platform billing, renewal, cancellation, refunds, distribution and payment. The Customer must manage subscriptions through the relevant channel when that channel controls them; deleting an application does not by itself cancel a subscription.

PrimeLot, not Apple or Google, is responsible for the application and its content, maintenance and support to the extent stated here. Users must comply with the platform's terms and applicable export and sanctions rules. Any platform-specific rights, third-party-beneficiary provisions or alternative billing requirements apply when required by the current platform rules.

V-CarShop may provide tools for vehicle stock, customers, opportunities, sales, purchases, contracts, documents, photographs, publications, financing simulations, CRM, statistics, pricing, AI and portal integrations. Availability depends on the Plan and the connected third party.

Vehicle information, price suggestions, financing simulations, photographs, AI-enhanced materials and contracts are tools for professional review. They are not a certified appraisal, financing approval, legal advice or guarantee that a vehicle will sell, at a particular price or within a particular time. The Customer must verify data, rights, terms and publications before using them.

NominaRed may provide tools for human resources, employees, payroll, documents, calculations, records and labor administration. The employer remains responsible for its duties toward employees, authorities, social security, tax administrations, unions and other third parties.

Results depend on entered data, configuration, selected legislation, parameters, updates and individual circumstances. The Customer must review calculations before making payments, filings or official communications. NominaRed is not, by itself, legal, tax, accounting or labor advice.

SITEM ERP may provide tools for invoicing, purchases, sales, inventory, warehouses, customers, suppliers, administration, reports and documents. The Customer is responsible for fiscal configuration, tax rules, numbering, identification, document retention, declarations and other applicable obligations.

Reports, inventory figures, forecasts and indicators depend on the data and movements recorded by the Customer. The Customer must verify them before official filings or decisions. SITEM ERP is not financial, tax, accounting or investment advice, and displayed stock may not equal physical stock where movements or errors are missing.

RadiaSuite may provide project-management tools for underfloor heating installations, including calculations, quotations, project tracking and material management. The available features, calculation assumptions and supported regulatory contexts depend on the product version and applicable documentation.

The Customer must verify measurements, inputs, materials, quotations, calculations, professional decisions and compliance with local building, safety and installation requirements. RadiaSuite does not replace qualified engineering, construction, legal, tax or other professional advice and does not guarantee approval, performance or a particular project result.

Enterprise customers may have additional terms for SLA, security, support, storage, users, availability, retention, integrations, development, indemnification, liability, privacy, transfers or business continuity. A signed enterprise agreement controls the matters it expressly negotiates.

Questions, legal notices and requests regarding these Terms may be sent to info@primelottechnologies.com or to the postal address listed at the beginning. These Terms take effect on the date shown above and apply to existing customers according to the applicable notice and acceptance mechanism.